Order FAQs

Browse our products, select the item you want, choose any available options, and add it to your cart. Proceed to checkout, enter your shipping and billing details, select an available payment method, and submit your order.

Review your information carefully before completing checkout to help avoid delivery issues.

After a successful order, you should see an order confirmation on the website and receive a confirmation email at the email address you provided. Check your spam or junk folder if you cannot find it.

If your payment was processed but you did not receive confirmation, please contact us before placing the order again.

If guest checkout is available at checkout, you can place an order without creating an account. Enter a valid email address so you can receive order updates and shipping information.

Contact us as soon as possible and provide your order number, full name, and the correct email address. We will review the request and advise whether the order details can be updated.

An order may not be completed because of a declined payment, an interrupted checkout, or a technical issue. Check your email and order history, if available. If your account shows a pending payment, contact your payment provider or our support team before trying again to avoid a duplicate order.

Available payment methods are displayed during checkout. The options shown there are the methods currently available for your order and location.

Payment timing depends on the payment method and the checkout process. Review the payment information shown before submitting your order. If you notice an unfamiliar or duplicate charge, contact your payment provider and our support team.

Your final total may include applicable shipping charges, taxes, discounts, or other fees disclosed at checkout. Review the order summary before completing your purchase.

Enter your eligible coupon code in the designated field during checkout and apply it before placing your order. Discounts are subject to the code's terms, expiration date, and product or order eligibility. If the discount does not apply, check the terms and confirm that the code was entered correctly.

Delivery times vary based on the product, shipping method, carrier, and delivery address. Any estimated delivery timeframe provided is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

For more details, please review our Shipping Policy.

Once your order ships and tracking information becomes available, we will share the applicable shipping details through the available order or email notifications. Tracking updates may take some time to appear after the carrier receives the shipment.

If you have not received tracking information, please contact us with your order number.

Depending on the products ordered, inventory, and shipping arrangements, items may ship together or separately. If multiple shipments are used, delivery dates and tracking information may differ.

Some large or oversized products ship by less-than-truckload (LTL) freight on a pallet rather than by standard parcel service. For these deliveries, the freight carrier may contact you to arrange a delivery appointment.

Please respond to the carrier and coordinate the appointment promptly. Delivery arrangements and available services depend on the carrier and destination.

Carrier tracking can take time to update, and delays may occur in transit. Check the latest tracking information first. If the shipment appears stalled or is significantly later than the estimate, contact us with your order number and tracking details so we can review the situation.

Please contact us promptly and include your order number, a description of the issue, and clear photos of the item, shipping label, and packaging. Keep the original packaging until you receive instructions.

For a damaged item, incorrect item, or qualifying manufacturing defect, please review our Returns & Refunds Policy for the applicable process and time limit.

Contact us as soon as possible with your order number and the corrected address. Address changes cannot be guaranteed, particularly after an order has been processed or shipped. Please ensure your shipping details are accurate before completing checkout.

Order changes depend on the order's processing status. Contact us as soon as possible. Once an order has been processed, prepared for shipment, or shipped, changes may no longer be possible.

Please contact us immediately if you need to request a cancellation. Once an item has shipped, standard cancellation may no longer be possible. If the carrier permits a cancellation or return after shipment, applicable outbound and return shipping costs may be deducted from a refund to the extent permitted by law.

Any cancellation request is subject to our Returns & Refunds Policy, our Terms & Conditions, and applicable law.

Contact us as soon as possible with the order numbers for both purchases. We will review their status and advise whether either order can be canceled. If both orders have shipped, cancellation may not be possible.

Returns are generally considered for an incorrect item, shipping damage, or a qualifying manufacturing defect. Requests must be submitted within 10 calendar days after delivery under our current policy. Applicable consumer rights may provide additional protections.

Read the full Returns & Refunds Policy for eligibility requirements and instructions.

Please provide:

• Your order number and contact information
• A brief explanation of the issue
• Photos of the item received
• Photos showing any damage or defect
• Photos of the shipping label and packaging, where applicable

Please retain the item and packaging and wait for our instructions before returning anything.

Refund processing time depends on the review of your request, the approved resolution, and your payment provider. Once a refund is issued, it may take additional time for the funds to appear in your account. We will provide relevant information about the approved resolution.

Under our current policy, change-of-mind, personal-preference, and ordering-error returns are generally not accepted unless required by applicable law. Please review the full return policy for details.

Large items delivered by pallet freight are generally not accepted for return except in qualifying cases such as an incorrect item, shipping damage, or a manufacturing defect. Contact us before arranging any return so we can review your case and provide instructions.