Privacy Policy

1. Overview

We collect and use personal information to operate our website, process purchases, arrange deliveries, provide customer support and improve our services.

The information we collect depends on how you interact with Avonley, the features you use and the choices you make. We aim to collect information that is reasonably necessary for these purposes and to handle it in accordance with applicable privacy laws.

2. Information We Collect

A. Information You Provide

When you shop, create an account, contact us or subscribe to communications, you may provide:

• Name and contact details, such as email address and telephone number.
• Billing and shipping addresses.
• Order details, items purchased, returns and customer service history.
• Account details and preferences, if you create an account.
• Messages, feedback, reviews or other information you choose to submit.
• Marketing preferences and communication consent choices.

B. Order and Transaction Information

We may collect purchase totals, transaction references, payment status, refunds and related order records. Payment card details are generally processed by the relevant payment provider; we do not intend to store full payment card numbers or security codes on our own systems.

C. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate location derived from it.
• Browser type, device type, operating system and language.
• Pages viewed, links clicked, referral sources and browsing activity.
• Access dates, times, diagnostic information and website interactions.
• Cookie identifiers and similar online technologies, subject to applicable settings and law.

D. Information from Other Sources

We may receive information from payment processors, shipping carriers, fraud-prevention providers, advertising partners and other service providers when necessary to complete transactions, protect our services or support your order.

3. How We Use Your Information

We may use personal information for the following purposes:

• To process and fulfill orders, payments, refunds and returns.
• To arrange ground parcel or LTL freight shipping and delivery appointments.
• To send order confirmations, shipping updates and service-related messages.
• To respond to inquiries and provide customer support.
• To maintain customer accounts and preferences.
• To operate, maintain, troubleshoot and improve our website.
• To detect and prevent fraud, unauthorized transactions and misuse.
• To understand website performance and shopping trends.
• To send promotional communications where permitted and consistent with your preferences.
• To comply with legal obligations, resolve disputes and enforce applicable terms.

Depending on the circumstances and applicable law, we may process information to perform a contract, comply with a legal obligation, pursue legitimate business interests or rely on consent or another lawful basis.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies to support essential website functions, remember preferences, understand site usage and, where enabled, measure advertising effectiveness.

Types of Technologies

• Essential: Help the website, shopping cart, checkout and security features function.
• Preferences: Remember settings and choices.
• Analytics: Help us understand traffic, performance and visitor interactions.
• Advertising: May measure campaigns or support relevant advertising where permitted.

You can manage cookies through your browser settings. Where required, we will provide appropriate consent choices before using non-essential cookies or similar technologies. Disabling certain cookies may affect website functionality.

Browser-based "Do Not Track" signals may not be interpreted consistently across services. Where applicable law requires us to recognize a supported opt-out preference signal, we will handle it as required.

5. Orders, Payments and Shipping

When you place an order, we use relevant personal information to verify the transaction, process payment, prepare the order and coordinate delivery.

Depending on the product and destination, we may share necessary shipping information with ground parcel carriers, LTL freight carriers, logistics providers and appointment scheduling services.

For freight shipments, a carrier may use your telephone number, email address and delivery address to arrange an appointment or coordinate delivery.

Payment transactions may be handled by third-party payment processors. Their processing of payment information is subject to their own privacy policies, security practices and applicable requirements.

6. When We Share Information

We do not disclose personal information indiscriminately. We may share relevant information with the following categories of recipients when reasonably necessary:

• Service providers: Website hosting, WooCommerce-related services, IT support and operational providers.
• Payment providers: To authorize and process transactions, refunds and fraud checks.
• Shipping and logistics providers: To deliver orders, track shipments and arrange freight appointments.
• Analytics and advertising providers: Where used and permitted, to measure performance and support marketing.
• Professional advisers: Lawyers, accountants, insurers and other advisers where appropriate.
• Authorities and legal recipients: Where disclosure is required by law or necessary to protect rights, safety or property.
• Business transaction parties: In connection with a merger, financing, acquisition, restructuring or sale of business assets, subject to applicable safeguards.

We may also share information at your direction or with your consent. We do not sell personal information for money. Certain advertising or analytics activities may qualify as "sharing" or "selling" under specific privacy laws even when no money changes hands. Where applicable, we will provide required disclosures and opt-out mechanisms.

7. How Long We Retain Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, maintaining records, handling returns and disputes, meeting legal obligations, and protecting our business.

Retention periods vary depending on the type of information, the reason it was collected and applicable legal or operational requirements. When information is no longer required, we will take reasonable steps to delete it, anonymize it or otherwise handle it in accordance with law.

8. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration and disclosure.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure. We cannot promise absolute security, but we work to protect the information entrusted to us.

9. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Receive a copy of certain information in a portable format.
• Opt out of certain targeted advertising, data sharing or sale where applicable.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing where provided by law.
• Appeal certain privacy-rights decisions where applicable.
• Not be unlawfully discriminated against for exercising applicable privacy rights.

Marketing Choices

You can unsubscribe from promotional emails by using the unsubscribe link in the message, where available. Even if you opt out of marketing, we may still send essential transactional or service communications about your orders and account.

How to Submit a Request

To ask about your personal information or exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity and authority before completing a request.

We will respond within the time required by applicable law. Certain information may need to be retained where legally permitted or required, including for transaction records, security, dispute resolution and compliance.

Canadian residents: Depending on the applicable federal or provincial privacy law, you may have rights to access and correct personal information and to raise questions or concerns about its handling.

10. Children's Privacy

Our website is intended for general consumers and is not knowingly directed to children under 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe a child has provided personal information to us inappropriately, contact us so we can review the situation and take appropriate action. Where applicable law sets a different age or imposes additional requirements, we will follow those requirements.

11. International Data Transfers

Avonley serves customers across North America, and our service providers may operate in different countries. As a result, personal information may be processed or stored outside the country or province where you reside.

Where information is transferred internationally, we will take steps required by applicable law to provide appropriate safeguards. The privacy laws of the destination country may differ from those in your jurisdiction.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms or other external services. Those services may collect information under their own privacy policies.

We are not responsible for the privacy practices of independent third parties. We encourage you to review their policies before providing personal information.

13. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our website, business practices, service providers or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Us About Privacy

If you have questions about this policy, want to make a privacy request or need further information about how your personal information is handled, please contact Avonley through our website.

Brand: Avonley
Parent company: Spiffy Home LLC
Website: https://avonley.com/